Terms & Conditions

TABLE OF CONTENTS

  1. Terms & Conditions
  2. Definitions
  3. Registration
  4. Eligibility to Purchase
  5. Legal notice
  6. Orders
  7. Acceptance of your order
  8. Cancellations by you
  9. Payment
  10. Delivery
  11. Refunds
  12. Intellectual property rights
  13. Content
  14. No commercial use
  15. Your activity
  16. Third party
  17. Liability disclaimer
  18. Risk And Title In Products
  19. General
  20. Privacy Policy

  1. TERMS AND CONDITIONS

    1. LiquorCoop Warehouse ('we' 'us' ‘our’) Sites and related services are made available to you in accordance with the following Terms of Use & Service and any other rules posted on our Sites, including any Privacy Policy, (collectively, the 'TOS'). Your access to and use of our Sites is subject to the TOS.
    2. Please read the TOS carefully before placing any Orders on https://liquorcoopwarehouse.com.au. By accessing and using the Sites, including placing Orders, you agree that you will be subject to and will comply with the TOS.
    3. LiquorCoop Warehouse is a trading name of ILG RETAIL PTY LTD, a company registered in New South Wales, ABN 86 628 264 577. If you have any comments about LiquorCoop Warehouse, you can email us at support@liquorcoopwarehouse
    4. In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. We may modify the TOS from time to time without notice to you.
    5. If you do not agree to any change to the TOS, then you must immediately stop using the Site. Please read these terms carefully each time you place an Order.
    6. Any modifications to the TOS will be effective as soon as they are posted on the Site. If you have an Order that has been accepted by us, the terms and conditions that will apply to the Order are the TOS that applied at the time you place your Order unless we are required to make the modification by law
    7. If following any modification to the TOS you continue to use the Site and place an Order, then you will be deemed to have accepted those modifications

  2. DEFINITIONS

    1. In these terms and conditions, the following expressions have the following meanings
      1. Content means any graphics, photographs, including all image rights, sounds, music, video, audio or text on a Site.
      2. Order means any order for a Product or Products submitted using the Site.
      3. Privacy Policy means the provisions of clause 21 of the TOS and any privacy policy contained on the Sites from time to time.
      4. Product means each good that is advertised for sale on the Site.
      5. Restricted Product means a Product that is subject to certain restrictions on its sale by a relevant law, such as Products containing liquor.
      6. Site or Sites means a website or websites operated by LiquorCoop Warehouse including but not limited to https://liquorcoopwarehouse.com.au..

  4. REGISTRATION

    1. To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about your company, authorised person and licensee that is true, accurate, current, and complete in all respects.
    2. You may only have one active account by liquor licence at any one time which will be personal to you. You may update, edit or terminate your account at any time through the Site
    3. Should any of your registration information change, you must immediately update your information by signing into your account and editing your company, authorised person or licensee information in ‘My Account’. We may also change registration requirements from time to time.
    4. The account password you provide must be unique and kept secure, and you must notify us immediately of any breach of security or unauthorised use of your account. Please refer to our Privacy Policy for information about how we use your data.

  6. ELIGIBILITY TO PURCHASE

    1. In order to make purchases on the Site you will be required to provide your company ABN and liquor licence details. Furthermore, you will be required to provide payment details that you represent, and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
    2. It is a condition of purchase, and legal requirement, that you verify that you are 18 years of age or over. If you do not confirm that you are 18 years or over, your order will not be processed.
    3. We reserve the right to restrict delivery to the licenced premises only.

  8. LEGAL NOTICE

    1. LiquorCoop Warehouse supports the responsible service of alcohol. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.
    2. You warrant that you are over 18 years of age and are not obtaining Restricted Products on behalf of a person under the age of 18 years. Liquor licence number LIQW824009071
    3. You agree that you will comply with all relevant laws relating to your use of the Site and your placement of any Order with us.

  10. ORDERS

    1. All Orders are subject to availability and acceptance by us.
    2. Any items in your shopping basket are not reserved and may be purchased by other customers.
    3. We seek to only offer products for sale that are in stock and available for dispatch within a reasonable period of time.
    4. Any promotions advertised on the Site are subject to the TOS, and the following:
      1. promotions are only available via the Site (unless specified otherwise) and for the period of time specified (if no period of time is specified, the promotion is only available whilst advertised or on show);
    6. LiquorCoop Warehouse will store a record of your transactions for a minimum of three years.

  12. ACCEPTANCE OF YOUR ORDER

    1. Once you have made your choice and your Order has been placed, you will receive an email acknowledging the details of your Order. This email is NOT an acceptance of your Order, only a confirmation that we have received it.
    2. Unless you cancel your Order, acceptance of your Order and completion of the contract between you and LiquorCoop Warehouse will be completed when the Products have been dispatched or are ready for collection.
    3. Any Order placed is an offer by you to purchase the Product/s for the price notified (including any charges and taxes) at the time you place the Order.
    4. We reserve the right to accept or reject your Order for any reason, including but not limited to, if:
      1. we are unable to obtain authorisation for payment;
      2. shipping restrictions apply to a particular item;
      3. the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn; or
      4. you do not meet the eligibility criteria set out within the TOS.
    6. We may also refuse to process and therefore accept an Order for any reason or refuse service to anyone at any time at our absolute discretion.
    7. We will not be liable to you or any third party by reason of our withdrawing any Products from the Site whether or not the Products have been sold, removed, there is screening or editing any materials or content on the Site, refusal to process a transaction or unwinding or suspending any transaction after processing has begun.

  14. CANCELLATIONS BY YOU

    1. Where the Order has not been accepted by us in accordance with clause 7 you may request to cancel the Order.
    2. Where the Order has been accepted by us, an Order may only be cancelled with our prior agreement at our absolute discretion.
    3. Cancellation requests must be made by email within 24 hours of order placement. If you request to cancel your Order, we may charge you a cancellation fee equal to the costs to us arising from the cancellation.

  16. PAYMENT

    1. Payment can be made by Visa, MasterCard and American Express cards and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited upon confirmation of the Order by us.
    2. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
    3. We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Bpoint Payment Solution's secure online payment gateway that encrypts your card details in a secure host environment. With the combination of SSL encryption on our website and a secure browser at your end, we take all reasonable measures to ensure that your credit card and personal information are protected when you purchase online.
    4. We also recommend that you take appropriate security precautions when accessing the Internet via public Wi-Fi networks or shared computers.

  18. DELIVERY

    1. We utilise a network of courier companies and a company delivery driver.
    2. If you are not present at the time of delivery, the Products will be returned to the warehouse. Alternatively arrange a new delivery time at an additional cost.
    3. You agree that anyone at the delivery address who receives the Products is deemed to be authorised to receive the Products.

  20. REPLACEMENT AND REFUNDS

    1. We will only provide refunds or replacement of any Products in accordance with this clause 11 and in no other circumstances.
    2. In the event you receive Products that are damaged or faulty, please contact us within 24 hours of receiving your Order and we will either, at our election, replace the damaged Product or refund the value of the damaged Products.
    3. We reserve the right to require proof that the Products were damaged or faulty.
    4. Any refunds will be credited onto the credit card used to make the purchase. We will seek to process your refund as quickly as possible, but please allow up to 3 business days for your refund to be processed.

  22. INTELLECTUAL PROPERTY RIGHTS

    1. Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content), including our software and all HTML and other code contained in this Site.
    2. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by us. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties.

  24. CONTENT

    1. While we try to ensure that the information, including any Content on a Site is accurate and complete, we make no representation or warranty that the information is accurate or error-free.
    2. We may make changes to the Content, materials and services on a Site, or to the products and services described in them, at any time without notice.
    3. The Content and services on a Site may be out of date, and we make no commitment to update the materials and services at the Site.
    4. The Content, products and services on a Site are provided 'as is' without any warranties or representations of any kind, including warranties or merchantability, fitness for a particular purpose, or non-infringement of intellectual property to the maximum extent permitted by law
    5. Our obligations with respect to any products and services are governed solely by the TOS and nothing on a Site should be construed to alter the TOS.
    6. The personal opinions of the suppliers whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect our views and we accept no responsibility for any such views expressed in any media.

  26. NO COMMERCIAL USE

    1. The Site, and any products and services available on a Site, is for your personal non-commercial use only.
    2. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within a Site.
    3. You may not use the Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

  28. YOUR ACTIVITY

    1. You agree that you will be personally responsible for your use of the Site and for all of your communication and activity on the Site.
    2. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to the Site on a temporary or permanent basis.
    3. You agree:
      1. that you are responsible and liable for any person that uses your account and password to order Product(s) through the Site;
      2. that we may charge you for all Products that we agree to supply to you that have been ordered using your account and password through the Site;
      3. that you are responsible for any costs associated with your access and use of the Site including internet charges; and
      4. that the person collecting the Products on your behalf is authorised by you to do so.

  30. THIRD PARTY

    1. We may include hyperlinks on the Site to other websites or resources operated by parties other than us, including advertisers. We have not reviewed all of the sites linked on the Site and we are not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

  31. LIABILITY DISCLAIMER

    1. We do not make any representations or warranties of any kind, express or implied, in relation to all or any part of the Site or the Content or any websites to which the Site is linked, and all warranties and representations are hereby excluded to the maximum extent permitted by law.
    2. The contents of the Site do not constitute advice and should not be relied upon in making, or refraining from making, any decision.
    3. To the maximum extent permitted by law, we The hereby disclaim all liability (howsoever arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of the Content, the Site and/or any website to which the Site is linked, or any action taken (or refrained from being taken) as a result of using any of these, any Products supplied, any delay in the supply of any Products and any failure to supply any Products.
    4. To the maximum extent permitted by law, we are not liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the provision of or failure to provide Products, or otherwise arising out of the provision of Products, whether based on terms of trade, negligence, strict liability or otherwise, even if the we have been advised of the possibility of damages. Any liability to you is reduced to the extent (if any) that you cause or contribute to the loss or damage.
    5. To the maximum extent permitted by law any liability we may have under the TOS is limited to the total value of the last Order accepted by us.
    6. The Australian Consumer Law may give you certain guarantees. Where liability for breach of any such guarantee can be limited, our liability (if any) arising from any breach of those guarantees is limited with respect to the supply of to the replacement or the costs of resupply or replacement of the Product or similar products or equal or greater value.

  33. RISK AND TITLE IN PRODUCTS

    1. Risk in the Products passes to you:
      1. from the time the Products are dispatched to your delivery address.
    3. Title to the Products passes to you on the later of payment of the Products subject to an Order and:
      1. delivery of the Products.

  35. GENERAL

    1. All prices shown for the Products exclude GST. Any applicable GST will be shown at checkout.
    2. If any provision of the TOS is or becomes unenforceable, illegal or invalid for any reason it will be deemed to be severed from the TOS without affecting the validity of the remainder of the TOS and will not affect the enforceability, legality, validity or application of any other provision of the TOS.
    3. This TOS is governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.

  37. PRIVACY POLICY

    1. Protecting Your Privacy

      1. We take seriously our responsibility for protecting your privacy and the confidentiality of your personal information.
      2. As part of our business we provide a number of services. To properly provide these services it is necessary for us to collect, store and use personal information.
      3. Personal Information is information about and which identifies individuals. It includes information obtained from any source and it will include anything about credit worthiness, standing history and capacity, which under and in accordance with the Privacy Act 1988 (Cth) (Act), may lawfully be exchanged.
      4. Since we commenced business in 1975, we have been collecting and storing such information. You can trust us to handle your personal information in a manner compliant with the Act.
      5. We continue to improve and revise the security and accessibility of personal information we collect and store as new technologies are developed.
      6. We only deal with personal information in the ways described in this policy and the Act.

    3. Our Privacy Policy

      1. This policy applies to:
        1. The Independent Liquor Group Distribution Co-Operative Ltd; and
        2. The Independent Liquor Group (Suppliers) Co-Operative Limited
      2. (We, us, our).
      3. Our address is Locked Bag 8013 Penrith NSW 2751
      4. This policy is current as at June 2018. We may vary this policy from time to time. Any updated policy will be published on our website at www.ilg.com.au/privacy

    5. Personal Information Collected

      1. General Personal Information
        The type of information we collect depends on how you use our services as well as the type of relationship we have with you and may include your name, contact details, tax file number, Australian Business Number (ABN), date of birth, financial details, (such as credit card or bank account numbers), business transaction details, credit records and transaction history.

      2. Sensitive Personal Information
        We do not generally collect information that is sensitive personal information. Sensitive personal information includes information about a person's race, ethnic origin, political opinions, health, religious or philosophical beliefs and criminal history. If we request sensitive personal information we are subject to strict requirements in relation to it including to only collect and use sensitive information with consent and for the purposes for which it was collected or otherwise in accordance with applicable law such as the Act.

      3. Third Party Personal Information
        You might also need to provide us information about other persons (e.g. a referee). If so you represent that, if at any time you supply us with their personal information, you are authorised to do so and you agree to inform that person who we are, that we will use and disclose their personal information as set out in this policy, and that they can gain access to their personal information.

      4. You further acknowledge and agree we may send that person a notice we have collected and hold that person’s personal information.

    7. How We Collect Personal Information

      1. Except where specifically mentioned in this policy, we collect personal information from you directly. For example, we may collect personal information when you apply for membership, open an account, deal with us over the telephone, send us a letter, visit our web site, or when you contact us in person.
      2. We may need to source information about you from a third party; for example, a credit reporting agency. Wherever possible this will be done with your authorisation or where this is not possible we will inform you when such information is collected.

    9. Use and Disclosure

      1. Typically we will use information collected for the purposes that you have provided it or for a related secondary purpose.
      2. For example, where you provide information in an application for:
        1. membership, we will use this information for:
          1. our register of members and shareholders
          2. the provision and offer of membership services
        2. a financial product or service, we will use this information to create, administer and maintain a financial service relationship.
      3. In addition to the examples above you agree we may hold and use the personal information you provide, for the purposes (as relevant) of:
        • considering any other application you may make to us;
        • complying with legislative and regulatory requirements;
        • performing administrative functions, including accounting, risk management, record keeping, archiving, systems development, credit scoring and staff training;
        • managing our rights and obligations in relation to external payment systems;
        • conducting market or customer satisfaction research;
        • developing, establishing and administering alliances and other arrangements with other organisations in relation to the promotion, administration and use of our respective products and services;
        • developing and identifying products and services that may interest you; or
        • providing you with information about other products and services.
        If we request personal information and you choose not to or you cannot provide us with that information, we may be unable to accept or continue your membership or to provide you with the relevant services you have requested or need.

    11. Confidentiality

      Subject to any permitted or required disclosures under the Act or as expressly set out in this policy, we will keep confidential all personal information we hold about you.

    12. Disclosure to Third Parties

      2. We are required to comply with a range of privacy laws, and those laws take precedence over this privacy policy. That is, nothing in this policy is intended to limit our obligations or rights in respect of handling personal information under those laws. For example, we may rely on exemptions under privacy laws including in relation to employee records and small business operators, where applicable.

    14. QUERIES AND COMPLAINTS

      1. You can contact us if you have any questions or complaints about how we have handled your personal information. We may request additional details from you regarding your concerns, and we may need to engage or consult with other parties in order to investigate and deal with your issue. We may keep records of your request and any resolution. Please contact us using the contacts available on our website. Also, you can contact the Office of the Australian Information Commission via their website if you are not satisfied with how we are handling your issue.